Refund policy

Refund Policy

All sock purchases from Striide Studio are final. We treat socks as a personal item, so we do not accept returns, refunds, or exchanges. Every pair you receive is fresh, clean, and brand new — and we want to keep it that way.

Damaged or Faulty Products

We will accept a return or offer a replacement if your product arrives damaged or faulty. To report an issue, please contact us at hello@striidestudio.com within 14 days of receiving your order. You will be required to provide photo evidence of the damage or fault so we can assess your claim.

We reserve the right to decline a return if the product shows signs of use or if the issue is not covered under this policy.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@striidestudio.com.